Returns & Exchanges
At Merc, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn apparel. If your new fashion piece isn't the perfect fit, we are here to help you find an alternative or issue a full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all Merc tags attached to ensure the product remains in resellable condition.
Ship With Ease
Print your prepaid shipping label from the portal and drop off the package at any authorized carrier location near you.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange confirmation within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing